Frequently Asked Questions

To sign up with one or multiple website maintenance plans, you can click the “Choose Plan” button for the plan you want to sign up for.

Once selected, you will be taken to the checkout page to make the purchase of your plan. Fill out the information to complete the checkout and create your account with us.

Once checkout is completed, we’ll send you a series of onboarding and introductory emails. The first email will inform you how to give our operations team secure access to your site(s). The following emails will also detail how to effectively ask for edits, the best screen capture tools, our progress with things like plugin updates and speed optimization, and other ways to get the most value out of your plan.

After you sign up with your website maintenance plans, you can securely share the website credentials you have created for us inside a reply to your welcome email just after you check out with all your login credentials. 

The onboarding email will ask you to use a self-destructing link to ensure our team are the only people who can receive your usernames and passwords.

No! We’ll work with any website regardless of where it’s hosted.

We understand that different websites have different needs and that people have realistic budgets that they have to meet. 

That being said, we may not be able to achieve your speed and security goals on a shared hosting provider. If you’d like to upgrade, we have a great list of recommendations and trusted hosting partners.

No problem! We can manage websites for you whether you’re running 1 or 10.

Our care plans each cover one single site, domain, subdomain or WordPress installation. If you have multiple sites as subdomains of a site (e.g. example.com and staging.example.com) they still count as separate sites. If you have 3 websites that you’d like us to manage, you’ll need 3 plans, one for each site.

You are more than welcome to choose different plans for each website depending on the needs of each individual site.

We’ve set up our pricing structure to stay pretty lean and with our global team, it just makes more sense to handle all our support through email.

While we don’t offer phone support, we’ve made customer service a huge priority here you’ll find our email support fast, effective and friendly!

Plan payments are collected automatically via PayPal’s recurring payment facility every 30 days. When you sign up to your plan, you have a choice to pay directly by debit/credit card or via your PayPal account.