Effective date: 05/06/2024
GoWPSupport (“We” or “Us”) is registered in India. For any support-related queries, please contact us at support@gowpsupport.com.
We provide the GoWPSupport site at https://gowpsupport.com/ (the “Site”) and all related services, including WordPress maintenance, support, and development plans (the “Plans”) and one-time fixes (collectively, the “Services”) to you, the user, subject to all the terms, conditions, and notices contained or referenced herein (the “Terms”). By using our Site or Services, you agree to these Terms. If any other written agreement with you conflicts with these Terms, the written agreement shall take priority.
When using specific services or materials on this Site, you may be subject to additional posted rules applicable to such services or materials. These guidelines or rules are incorporated by reference into these Terms.
Please read these Terms carefully before using this Site, as they affect your rights and liabilities under the law. By using the website or subscribing to any Plan, you accept and agree to comply with these Terms. If you do not accept them, please do not use the Site or purchase any Services.
The date these Terms become effective is listed above. We reserve the right to change these Terms without notice by amending and publishing them on the Site. You are responsible for reviewing this Site and these Terms periodically and familiarising yourself with any modifications. Your continued use of any Service after such modifications will constitute acknowledgment and agreement to the modified Terms.
References to our “Affiliates” include our owners, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, and advertisers, and include (without limitation) all parties involved in creating, producing, and/or delivering the Services.
If you are entering into this Agreement on behalf of a Company or other legal entity, you represent that you have the authority to bind such an entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you may not proceed.
You agree that using the Site and/or the Services is for business and commercial purposes only. You warrant that you will not use the Site and/or the Services for personal use.
Description of Site and Services
You are responsible for providing, at your own expense, all equipment necessary to use the services, including a computer, modem, and Internet access (including payment of all fees associated with such access).
We reserve the sole right to modify or discontinue the Site, including any of the Site features, at any time, with or without notice to you. We will not be liable to you or any third party if we exercise this right. Any new features that enhance the current services on this Site shall also be subject to these Terms.
Our Site is free to use. However, usage is temporary, and we can withdraw or change our service at any time without notice and without legal responsibility to you.
If you allow anyone else to use our Site, you must ensure they read and follow these Terms first.
We make reasonable efforts to ensure that all general descriptions of the Services available from us correspond to the actual Services provided to you. However, the exact nature of the Services may vary depending on your requirements and circumstances.
Billing Cycle for Support Plans
Support Plans All Plans are billed on a 30-day (monthly) subscription payment (unless otherwise agreed in writing). This applies to the Standard Plan, Pro Plan, Business Plan, and Advanced Plan. The minimum term for Plans is three months from the sign-up date. After the initial term, you may request cancellation at any time, subject to clause 20.
One-off Services One-off Services such as our One-Time Fix, Malware Removal, Update PHP Version, CPU and Database Optimization, Speed Optimization, and Custom Development are one-time purchases without a rolling monthly commitment. These Services must be paid for upfront unless agreed otherwise in writing.
Registration Data and Privacy
To access some of the Services on this Site, you will need to use an account and password obtained by completing our online registration form, which requests certain information and data (“Registration Data”). You agree that all information provided in the Registration Data is true and accurate. You will maintain and update this information to keep it current, complete, and accurate.
You grant us the right to disclose certain Registration Data about you to third parties. The information we obtain through your use of this Site, including your Registration Data, is subject to our Privacy Policy, which is specifically incorporated by reference into these Terms.
If you fail to keep your security information confidential (including passwords and codes), we may disable any such information.
Conduct on Site and Use of Services
You must:
- Cooperate with us in all matters relating to the Services.
- Provide us with information and materials we may reasonably require to supply the Services and ensure that such information is complete and accurate in all material respects.
Your use of the Site is subject to all applicable laws and regulations. By posting information or otherwise using any interactive service available on this site, you agree not to upload, share, post, or otherwise distribute content that:
- Is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, contains explicit or graphic descriptions of sexual acts, or otherwise violates our rules or policies.
- Victimizes, harasses, degrades, or intimidates an individual or group based on religion, gender, sexual orientation, race, ethnicity, age, or disability.
- Infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right.
- Constitutes unauthorized or unsolicited advertising, junk or bulk email (spamming), chain letters, or any form of unauthorized solicitation.
- Contains software viruses or any other computer code, files, or programs designed to disrupt, damage, or limit the functionality of any software, hardware, or telecommunications equipment or to gain unauthorized access to any data or other information of any third party.
- Impersonates any person or entity, including our employees or representatives.
We neither endorse nor assume any liability for the contents of any material uploaded or submitted by third-party users of the Site. We generally do not pre-screen, monitor, or edit the content posted by users. However, we and our agents have the right at our sole discretion to remove any content that does not comply with these Terms or is otherwise harmful, objectionable, or inaccurate.
We are not responsible for any failure or delay in removing such content. You consent to such removal and waive any claim against us arising out of such removal.
You may not use your account to breach the security of another account or attempt to gain unauthorized access to another network or server. Not all site areas may be available to you or other authorized users. You shall not interfere with anyone else’s use and enjoyment of the site or other similar services. Users who violate systems or network security may incur criminal or civil liability.
We may, at our sole discretion, terminate your membership, account, or other affiliation with our Site without prior notice to you for violating any of the above provisions. You acknowledge that we will cooperate fully with investigations of violations of systems or network security, including cooperating with law enforcement authorities.
Third-Party Sites and Information
This site may link to other sites on the Internet or include references to information, documents, software, materials, and/or services provided by other parties. These sites may contain information or material that some people find inappropriate or offensive. These other sites and parties are not under our control, and we are not responsible for their content. Links or references are provided for convenience and do not imply endorsement.
Intellectual Property Information
“Content” is defined as any information, data, communications, software, photos, video, graphics, music, sounds, and other material and services that users can view on our site. This includes message boards, chat, and other original content.
All Content included on the Site, unless uploaded by you or another user, is the property of us, our affiliates, or other relevant third parties. Such material is protected by applicable laws. By continuing to use the Site, you acknowledge that this material is protected by law.
All Content on this site is protected by copyrights, trademarks, service marks, patents, or other proprietary rights and laws. You may only use the Content as expressly authorized by us or the specific Content provider. Unauthorized use of materials on this site may violate laws and result in penalties.
Neither we nor our Affiliates warrant that your use of materials on this Site will not infringe third-party rights.
All custom graphics, icons, logos, and service names are registered trademarks or service marks of GoWPSupport or its Affiliates. Other trademarks or service marks are the property of their respective owners.
Unauthorised Use of Materials
Subject to our Privacy Policy, any communication or material that you transmit to this Site or us will be treated as non-confidential and non-proprietary. You grant us and our agents and affiliates a non-exclusive, paid-up, perpetual, and worldwide right to use such material for any purpose.
Do not submit confidential or proprietary information unless mutually agreed otherwise. We cannot accept unsolicited ideas or proposals.
If you or any site user believes their intellectual property rights have been infringed, please follow our complaints procedure. We may remove infringing content and/or terminate the infringer’s account.
Disclaimer of Warranties
All content and services on the site are provided “as is” and “as available.” We expressly disclaim all warranties of any kind, express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We make no warranty that:
- The services will meet your requirements.
- The services will be uninterrupted, timely, secure, or error-free.
- The results obtained from using the services will be accurate or reliable.
- The quality of any products, services, information, or other material purchased or obtained by you through the site will meet your expectations.
- Any errors in the software will be corrected.
We do not warrant that this site will be continuously available or that the site will be free from viruses or other harmful components.
Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:
- The use or the inability to use the services.
- The cost of procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained or messages received or transactions entered into through the services.
- Unauthorized access to or alteration of your transmissions or data.
- Statements or conduct of any third party on the services.
- Any other matter relating to the services, even if we have been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, so some of the above limitations may not apply to you.
Indemnification
You agree to indemnify, defend, and hold harmless GoWPSupport, its Affiliates, officers, directors, employees, consultants, agents, and licensors from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from your use of the Site, your violation of these Terms, or your infringement of any intellectual property or other right of any person or entity.
Termination of Use
You agree that we may, at our sole discretion, terminate or suspend your access to all or part of the Site or Services with or without notice and for any reason, including, without limitation, breach of these Terms. Any suspected fraudulent, abusive, or illegal activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities.
Upon termination or suspension, regardless of the reasons, your right to use the Services will immediately cease, and you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection therewith.
Miscellaneous
If any part of these Terms is determined to be invalid or unenforceable, it will not affect the validity and enforceability of the remaining provisions.
These Terms will be governed by and construed in accordance with the laws of India without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located in India.
The failure of GoWPSupport to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
These Terms constitute the entire agreement between you and us, governing your use of the Services and superseding any prior agreements (including, but not limited to, any prior versions of these Terms).
Contact Information:
GoWPSupport
Email: support@gowpsupport.com